What Information We Collect

We gather different types of information depending on how you use our platform. Some of it you give us directly. Other bits come from how you interact with our courses and tools.

Information You Provide

When you sign up or use our services, you might share:

• Name and email address when creating an account
• Phone number if you contact our support team
• Payment details when enrolling in paid courses (processed through secure third-party providers)
• Financial goals and circumstances you input into our budgeting calculators
• Questions or comments you post in course forums
• Survey responses about your learning experience

Automatically Collected Data

Our systems collect technical information to keep things running smoothly:

• IP address and general location (city level, not your exact address)
• Browser type and device information
• Which pages you visit and how long you stay
• Course progress and quiz results
• Time and date of your visits

How We Use Your Information

Everything we collect serves a purpose. We're not in the business of hoarding data for its own sake.

Primary Uses

Your information helps us:

• Deliver course content and track your progress through modules
• Send relevant updates about new courses or changes to existing ones
• Respond when you reach out with questions or technical issues
• Improve our teaching methods based on what's working (and what isn't)
• Prevent fraud and keep accounts secure
• Meet legal requirements under Australian financial education regulations

Communication Preferences

We'll send you emails about your account activity and courses you've enrolled in. These are necessary for the service to work. Marketing emails about new courses or resources? Those are optional, and you can opt out anytime through the unsubscribe link.

Sharing and Disclosure

We don't sell your personal information. That's not our business model, and frankly, it would undermine the trust you place in us as educators.

Service Providers We Work With

Some operations require specialized partners:

• Payment processors (Stripe and PayPal) handle transactions securely
• Email service providers deliver course updates and notifications
• Cloud hosting services (AWS Sydney region) store our platform data
• Analytics tools help us understand site performance

These companies can only use your information for the specific services they provide to us. They're bound by contracts that require them to protect your data and not use it for their own purposes.

Legal Requirements

Sometimes we have to share information because the law requires it. This might happen if:

• We receive a valid subpoena or court order
• Australian tax authorities request transaction records
• We need to investigate potential fraud or security breaches
• There's a genuine emergency involving someone's safety

Your Privacy Rights

Australian privacy law gives you real control over your information. These aren't just theoretical rights—we've built systems to make them practical.

Access Your Data

You can request a copy of everything we have about you. We'll send it in a readable format within 30 days. There's no fee unless your request is excessive or repetitive.

Correction Rights

Spotted an error in your account details? You can update most information directly through your profile settings. For things you can't change yourself, contact us and we'll fix it within 5 business days.

Deletion Requests

Want to delete your account? You can do this through your account settings. We'll remove your personal information within 30 days, though we might keep some records for legal compliance (like payment history for tax purposes).

Object to Processing

You can object to how we use your information in certain situations. For example, if we're using your data for analytics, you can opt out. Some processing is necessary for the service to work (like tracking course progress), so we can't disable everything.

How to Exercise These Rights

Send your request to info@kalethyrosun.org with "Privacy Request" in the subject line. We'll need to verify your identity before making changes, which usually means confirming your email address and answering a security question.

Security Measures

We take security seriously because financial education platforms are attractive targets for bad actors.

Technical Safeguards

• All data transmission uses TLS 1.3 encryption
• Passwords are hashed using industry-standard algorithms
• Regular security audits by independent third parties
• Multi-factor authentication available for all accounts
• Automated monitoring for suspicious access patterns
• Regular backups stored in geographically separate locations

Human Safeguards

Technology isn't enough on its own. Our staff:

• Complete privacy and security training every six months
• Can only access data necessary for their specific role
• Sign confidentiality agreements with enforceable consequences
• Use secure, monitored systems for any data access

Despite our precautions, no system is completely secure. If we experience a data breach that affects you, we'll notify you within 72 hours and explain what information was involved and what steps we're taking.

Cookies and Tracking

Our site uses cookies, but we try to keep it straightforward. Some are essential (the site won't work without them), others are optional.

Essential Cookies

These keep you logged in and remember your progress through courses. They're necessary for the platform to function, so they're not optional.

Analytics Cookies

We use these to understand which lessons are most helpful and where students get stuck. You can disable them through your browser settings without affecting your ability to use the platform.

Your Control

Most browsers let you control cookies through their settings. Blocking all cookies will make some features unavailable, but you'll still be able to access course content.

Children's Privacy

Our courses are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and discover your child has created an account, contact us and we'll delete it promptly.

Some of our content might be useful for older teenagers learning about money management. If you're under 18, please have a parent or guardian create the account and supervise your use of the platform.

Changes to This Policy

We review and update this policy annually, or sooner if Australian privacy laws change. When we make significant changes, we'll notify you by email and through a prominent notice on the platform.

Minor updates (like clarifying existing practices or fixing typos) won't trigger notifications, but we'll always update the "Last Updated" date at the top of this page.

You can find previous versions of this policy by contacting us. We keep an archive going back to our launch in 2022.

Complaints and Disputes

If you're unhappy with how we've handled your information, here's what to do:

Step 1: Contact Us Directly

Send a detailed complaint to info@kalethyrosun.org. We'll acknowledge receipt within 2 business days and provide a full response within 30 days.

Step 2: Escalate Internally

If you're not satisfied with our response, you can request a review by our Privacy Officer. They'll conduct an independent assessment and respond within 30 days.

Step 3: External Resolution

You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the government body that enforces privacy law in Australia.

OAIC contact details:

• Website: oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001